Refund Policy

Last updated: 13-10-2026

Overview

This policy explains when you can cancel or get a refund for a TalpaDent Academy Course. It should be read with our Terms & Conditions. It covers digital courses sold by TalpaDent Academy.

Statutory right of withdrawal

If you buy as a consumer in the EU, you normally have 14 days to withdraw from a purchase. Because our Courses are digital content supplied online:

• If you have not accessed any Course Content, you may withdraw within 14 days of purchase and receive a full refund.
• If you start a Course within the 14-day period, you expressly ask us to begin immediately and lose the right of withdrawal once access has begun, in line with EU digital-content rules. At checkout you confirm you understand this.

Business customers

Dental practices and other businesses buying for professional use are generally not covered by the consumer withdrawal right. Refunds for business customers are governed by this policy and by any guarantee we expressly offer at the time of sale.

Satisfaction guarantee (HOLD not currently offered)

A voluntary money-back guarantee is under legal review and is not offered at this time. No money-back guarantee is promised on the site until it is confirmed here and in the Terms. If adopted, this section will state exactly what it covers (which Courses, whether it includes the mentorship), the time limit, and how to claim.

How to request a refund

Email academy@talpadent.lu from the address on your account, with your name, order reference and the reason. We acknowledge requests within 2 working days.

How refunds are made

Approved refunds are issued to the original payment method within 14 days of approval. Where you paid by instalments, we refund the instalments received and cancel any remaining ones. Bank or card fees charged by third parties are not refundable.

Contact

TALPA DENT ACADEMY S.à r.l.-S · 71 Rue de Luxembourg, L-8440 Steinfort, Luxembourg · academy@talpadent.lu · +352 691 383 016.